FAQ

Registration

• What is Autorenew?
• Do you have discounts for groups?
• My coupon code is not working, what do I do?
• I purchased this course through Groupon, why are you asking for my Credit Card info?
• I forgot my password, how do I reset it?
• Do you still need help?

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Course Materials & Exams

• How do I access free materials?
• How to access course materials and test?
• How do I submit the test?
• Where do I find my test?
• Can I access your courses using my phone?
• Do you provide study materials?

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Continuing Education / Accreditation

• How do I know your website is reputable?
• Are these the most recent guidelines?
• Will I earn my certification through this online course?
• Is your organization accredited by AHA?

Provider Cards

• After passing the exam where is my Digital Certification Card?
• How long does it take for my provider card to arrive?
• What do I do after passing the test?
• Will I receive my card in the mail?
• Can I print my card after passing the test?
• What will be shown on my Provider card?