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FAQ

Registration

  • What is Autorenew?
  • Do you have discounts for groups?
  • My coupon code is not working, what do I do?
  • I purchased this course through Groupon, why are you asking for my Credit Card info?
  • I forgot my password, how do I reset it?
  • Do you still need help?
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Course Materials & Exams

  • How do I access free materials?
  • How to access course materials and test?
  • How do I submit the test?
  • Where do I find my test?
  • Can I access your courses using my phone?
  • Do you provide study materials?
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Continuing Education / Accreditation

  • How do I know your website is reputable?
  • Are these the most recent guidelines?
  • Will I earn my certification through this online course?
  • Is your organization accredited by AHA?

Provider Cards

  • After passing the exam where is my Digital Certification Card?
  • How long does it take for my provider card to arrive?
  • What do I do after passing the test?
  • Will I receive my card in the mail?
  • Can I print my card after passing the test?
  • What will be shown on my Provider card?
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